Knowledge needed to achieve the performance criteria
Knowledge and understanding are essential to apply this unit of competency in the workplace, to transfer the skills to other contexts, and to deal with unplanned events. The knowledge requirements for this unit are listed below.
Methods of dealing with incidents outside the technician's area of responsibility or experience.
Implications of ineffective monitoring procedures.
Methods of ensuring compliance with relevant current Australian Standards.
Methods of managing the distribution of relevant manuals and documentations.
Methods of allocating tasks that include fairness and relevancy.
Methods of identifying customers' site safety requirements.
Work scheduling methods.
Specific skills needed to achieve the performance criteria
To achieve the performance criteria, some complementary skills are required. These relate to the ability to:
schedule work patterns
solve problems and contribute to productive outcomes
manage contingencies
contribute to long-term and short-term strategic planning
apply literacy and language skills to:
communication
finding and using information
negotiation.
Other units of competency that could be assessed with this unit
This unit could be assessed on its own or in combination with other competencies relevant to the job function, for example PRMPFES07B Maintain quality of work and promote continuous improvement.
Resources required to assess this unit
The candidate and the assessor should have access to the appropriate documentation and resources normally utilised in the workplace. This includes access to:
an actual or a simulated workplace environment
assessment documentation
relevant documentation, manuals and resources
training and assessment record book.
Gaining evidence to assess this unit
For valid and reliable assessment of this unit, the competency should be demonstrated over a period of time and be observed by the assessor (or assessment team working together to conduct the assessment). The competency is to be demonstrated in a range of situations, which may include customer/workplace interruptions and involvement in related activities normally experienced in the workplace.
Competence is to be demonstrated over the full range of performance criteria in the work environment or in an industry-approved simulated work environment.
Consideration should be given to assessing consistency of outcome over a period of time. Candidates should therefore be given the opportunity to practise and undertake self-assessment of performance before formal assessments are undertaken.
Evidence of competency is best obtained by:
review of an actual work schedule prepared under normal industry operating conditions
observation of discussions with other team members on effective route planning, safety considerations at a customer's premises, safe condition of service vehicles and safe storage of relevant items within the load carrying capacity of the service vehicle.
Oral questioning related to realistic workplace situations may also be used to assess competence. Oral questioning or a written assessment may be used to assess underpinning knowledge. (In assessment situations where the candidate is offered a preference between oral questioning and written assessment, questions are to be identical.)
Supplementary evidence may be obtained from relevant authenticated correspondence or reports from supervisors or team leaders. Additional evidence may be obtained from company appraisal reports and customer survey reports if necessary.
Information derived from enterprise policy and practices must be treated as commercial-in-confidence.
Performance and assessment of this unit must be carried out within the relevant requirements of the following legislative and industry framework:
building Acts/regulations/codes
Australian Standards identified as relevant to the required maintenance procedure
environmental regulations
manufacturers' specifications
organisational requirements, including OHS policies and procedures
OHS legislation, codes and regulations.
Key competency levels
There are a number of processes learnt throughout work and daily life that are required in all jobs. They are fundamental processes and generally transferable to other work environments. Some of these work processes are covered by the key competencies listed below. Information provided to each question highlights how these processes are applied in this unit of competency.
The number in brackets indicates the level to which the key competency should be demonstrated.
1 | Perform the process | 2 | Perform and administer the process | 3 | Perform, administer and design the process |
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How can information be collected, analysed and organised (2)? | Gather and analyse information about the work environment and its practices to measure performance of the work group. |
How can communication of ideas and information (3) be applied? | Design better work practices to improve and make effective use of resources such as communication channels, with members of the workgroup. |
How are activities planned and organised (3)? | Organise work tasks for the work group according to maximising resources and workplace efficiency. |
How can teamwork (2) be applied? | Contribute, motivate and guide team members to efficient completion of work tasks. |
How can the use of mathematical ideas and techniques (1) be applied? | Measure workplace effectiveness. |
How can problem-solving skills (3) be applied? | Measure effectiveness and propose solutions where inefficiencies exist relating to service operations and workplace safety. |
How can the use of technology (1) be applied? | Manage workplace information systems. |